Technical Services
With Perkon, There is Trust!
With Its 25 Years of Experience in Technical Service, Perkon is with You in All Your Processes
With our expert staff who have the training certificates of the companies we represent; We have been providing technical service for all brands and products since 1997 without sacrificing speed, reliability and quality, and we maintain our clear leadership in the sector.
Why Choose Us?
ORIGINAL AND STOCKED SPARE PARTS
QUICK SOLUTION
ACCESSIBILITY
EXPERT TECHNICAL SERVICE TECHNICIANS
Our Services
CENTRAL REPAIR SERVICES
ON-SITE REPAIR SERVICES
REMOTE CONNECTION AND PHONE SUPPORT SERVICE
TERM MAINTENANCE AND REPAIR AGREEMENTS
Technical Service Service Process
Perkon Term Maintenance Agreement
Advantages We Offer
- Our Maintenance Contract customers always have priority. Among our Remote Desktop Connection, Telephone and Onsite Services, the fastest solution is preferred and customer problems are resolved.
- Thanks to periodic maintenance and repairs, possible malfunctions are determined in advance, intervened immediately and business losses in your operations are minimized.
- After the malfunctioning devices of our customer are repaired as soon as possible, the installation process is carried out. There is no additional cost other than product parts.
- Special discounts and convenient payment conditions are created for each product purchased from our company.
- All service movements are recorded in the SAP-based Technical Service program. In this way, access to all service records that went back to the past is provided.
- On behalf of our customers with whom a maintenance agreement is made, the research process of OT / VT products that their companies need is carried out by Perkon.
- Hand terminal, printer, reader, etc. that our customers need. OT / VT products are examined and determined by our expert staff. The required product is supplied from the most suitable market conditions and delivered to the address after installation.
OUR TECHNICAL SERVICE CERTIFICATES
- ISO 9001:2015 QUALITY MANAGEMENT SYSTEM
- ISO 27001:2017 INFORMATION SECURITY MANAGEMENT SYSTEM
- ISO 20000-1:2011 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT
- ISO 22301:2014 BUSINESS CONTINUITY MANAGEMENT SYSTEM
- ISO 10002:2018 CUSTOMER SATISFACTION MANAGEMENT SYSTEM
- Service Qualification Certificate TS-12498 AUTHORIZED SERVICES – COMPUTER AND PERIPHERAL UNITS, BARCODE PRINTERS
- Service Qualification Certificate TS-12162 AUTHORIZED SERVICES – OPTICAL SCANNERS AND BARCODE READERS
- Service Qualification Certificate TS-12963 AUTHORIZED SERVICES – POS, ATM, KIOSK AND HAND TERMINALS
- Service Qualification Certificate TS-12643 AUTHORIZED SERVICES – UNINTERRUPTED POWER SUPPLY
